Ratchet + Wrench: Blockchains and Your Shop’s Management System

Earlier this week, Ratchet+Wrench posted news regarding SHIFTMobility’s release of CarCheck Pro, a vehicle inspection service that enables any service center to add or retrieve vehicle information from blockchains. Ratchet+Wrench spoke with SHIFTMobility’s marketing director, Elliott Schendel to learn more about the product, and its tie in to blockchain. “Most people associate blockchain with cryptocurrency, but it’s a lot more than that. We have major financial institutions spending a large amount onto research into blockchain,” Schendel says. “I have no doubt that it’s going to spread throughout the automotive industry.”

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Forbes – Over 1,700 Start-Ups Are Disrupting The Automotive Industry

The automotive industry has undergone massive transformation in the last five years. The traditional ecosystem of this industry has been challenged with technological developments and evolving business models. Electrification of vehicles, advancements of sensor, electrical architecture, OTA, artificial Intelligence(AI) algorithms, mobility business models, machine learning and self-driving cars, are not only disrupting the conventional ecosystem of the automotive industry, but is slowly and surely making it obsolete.

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Ratchet + Wrench – Telematics Platform, eBay Partner to Drive Parts Sales

In hopes of improving parts ordering efficiency, SHIFTMobility Inc., creator of a telematics-enabled automotive platform, announced a partnership with eBay Motors, the world’s largest automotive marketplace. This new partnership combines SHIFTMobility’s mobile automotive aftermarket service center solutions with eBay’s robust inventory of auto parts.

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SHIFTMobility Earns Top Honors from Frost & Sullivan

MOUNTAIN VIEW, Calif., March 15, 2016 — Based on its recent analysis of the automotive parts management platforms market, Frost & Sullivan recognizes SHIFTMobility Inc. with the 2016 United States Frost & Sullivan Award for Customer Service Leadership. By developing an all-in-one platform for the seamless integration of parts manufacturers, distributors and repair centers, SHIFTMobility has revolutionized the way businesses collaborate, do commerce, and grow in the automotive aftermarket. This platform aids manufacturers by making available real-time alerts on parts failures for rapid remedies, supports distributors in reducing the return rates by ensuring accurate ordering, and allows repair centers to be better managed. All resulting in quicker service turnaround times.

Through its telematics-enabled products—ShopLite for repair shops, SupplierPro for distributors and VroomBox for manufacturers—SHIFTMobility has reduced product delivery times. Accurate ordering decreases reshipping costs and allows manufacturers to identify potential part recalls by tracking the parts that are frequently being replaced on any given model. Users of ShopLite can expect the software to help them analyze and quickly locate fast fixes and other related information as well as allow them to prepare a detailed estimate for a job in less than a minute instead of the 20 minutes it usually takes. SHIFTMobility also offers private label as a service (PLaaS), a unique mobile commerce network for manufacturers and distributors, through which a manufacturer’s catalogs and prices can be instantly accessed by all distributors on their private networks.

SHIFTMobility is the only company in the world presenting a working vertical integration solution, with considerable adoption. In fact, the company boasts an impressive clientele of 133 parts manufacturers for catalogs, seven major distributors and 1,150-plus repair shops.

“As SHIFTMobility increases its presence with its download-and-use, borderless product, its brand equity will rise,” said Frost & Sullivan Research Analyst Isaac Abraham. “Frost & Sullivan believes SHIFTMobility will be an attractive investment opportunity, generating a handsome return on investment with robust short-, medium- and long-term strategies for continuous growth.”

SHIFTMobility has integrated distributors and millions of parts to service cars at extremely competitive rates. Furthermore, it evaluates the customer service experiences across all its bases and in line with the findings, introduces plug-ins and products to ensure that it evolves along with consumers’ unique requirements.

One of SHIFTMobility’s latest consumer-driven tools delivers license plate identification of vehicles, repair specifications and replacement parts. The simple user interface requires just a single touch for a customer to locate the correct model-year part.

“SHIFTMobility’s offerings are truly frictionless. Users simply download the application they are interested in from the iTunes or Android market place, sign up, and can begin using it within 60 seconds,” noted Abraham. “Unlike a complicated cloud platform that must be integrated into an organization’s existing workflow pattern, SHIFTMobility’s mobile applications are easy to use, intuitive, and require no extra training.”

Overall, Frost & Sullivan sees SHIFTMobility’s platform as the ideal way to ensure a best-in-class, total customer service experience in the automotive parts management platforms market.

Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a path-breaking product. The award acknowledges the attractive cost of the product and its impact on customer value.

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

SOURCE Frost & Sullivan

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Auto Care Week (The Greensheet) – SHIFTMobility Adds WORLDPAC, AutoZone To Network

SHIFTMobility Inc., a Silicon Valley startup, has added WORLDPAC, AutoZone and Performance Radiator to its service network. Repair shops across North America can now use the company’s mobile applications (ShopLite and AutoParts) to locate and order available parts.

Other members of SHIFTMobility’s auto parts distributor network include 1-800 Radiator, Allied Auto Stores, Intex Auto Parts and Wabco Products.

“We’re adding new distributors every day — and not just the big guys, but smaller ones, too,” marketing director Elliott Schendel said.

The apps connect repair shop employees to parts from the nearest warehouses and track delivery. “With repair shops, the money is made in the bays,” Schendel said. The platform saves valuable time by eliminating the need to visit external websites or spend time on the phone with distributors, he said.

CEO Pavana Jain, formerly of Oracle Corp., and her husband, Arvind Jain (president), founded SHIFTMobility in 2009 with the mission to build an all-in-one software platform to connect manufacturers, parts distributors and repair shops via mobile devices. Plenty of companies are working on the flashier side of smart car technology, Schendel said, but SHIFTMobility sees its niche on the service side. “It seems like the automotive aftermarket has largely been ignored,” he said. “We’re filling that void.”

The company raised funds from Toba Capital in 2014 to accelerate product development and expand operations. It brought its first product, ShopLite, to market for auto repair shops shortly thereafter. ShopLite, an all-in-one solution, can diagnose car troubles, create estimates, order the right parts and print invoices from anywhere at anytime. Since then, the company has added RepairBuddy, another repair shop app, as well as mobile solutions for parts manufacturers (VroomBox and CarSpeck) and distributors (SupplierPro). All are available on smart phones or tablets.

The company also offers Private Label as a Service (PLaaS) to businesses interested in personalized apps.

SHIFTMobility first focused on California, Washington and Oregon, and is now making a push nationwide.

— Sarah Hollander

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Fortune Magazine – SHIFTMobility Wants to Bring the Entire Auto Parts Network Into the Modern Age

Cars may be getting smarter, but the supplier network that connects parts manufacturers, distributors, and repair shops is still operating under an archaic, inefficient, and painfully slow system. It was that inefficiency—witnessed firsthand while their car was being serviced—that captured the imagination of Pavana Jain, a longtime Oracle executive, and Arvind Jain, who has two decades of product development experience and who was most recently CEO of a healthcare startup. While other entrepreneurs, venture capitalists, and larger tech companies have jumped into the sexier side of automated cars such as infotainment systems, the Jains saw an opportunity in the service side.

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