Customer Service Support Consultant (Redwood City, CA)
Overview
SHIFTMobility speaks automotive and drives connectivity – our innovative Automotive Cloud Platform offers connected services to seamlessly integrate data from vehicles, repair shops, parts suppliers, and manufacturers into innovative mobile solutions and communication hubs.
Responsibilities
- Fluent in SHIFTMobility’s core business, market segment, products and vision
- Deep understanding of support methodology and framework
- Post-sale account management and engagement
- Write technical FAQs and “how-to” instructions for all
- Create/manage product videos
- Follow pre-sales and post-sales closures proactively
- Manage SHIFTMobility University (e-learning hub)
- Promptly address customer issues via phone, email and in-house ticketing system
- Host monthly webinars on new product features
- Host weekly training webinars on key product features
- Aim for high customer satisfaction with excellent service
Key Benefits
- Competitive salary
- fast paced and fun environment
Personal Attributes
- Passionate about cars
- Love meeting and talking to people
- Good at articulating solutions to problems
- Enthusiastic writing, creating, optimizing
Qualifications
Minimum
- 1+ years customer service experience
- Proficient in:
- MS Office
- Excel
- CRM
- WebEx, JoinME, GoTo meeting or similar video conference experience a plus
- iOS and Android applications
- Self-starter with initiative and drive
- Goal oriented
- Always optimizing
- Excellent customer service and communication skills
- Track record of exceeding objectives set by management
- High School Diploma preferred
- Strong interpersonal skills, strong EQ
- Basic understanding of the tools and technology associated with automobile repair
- Automotive industry experience a plus
- Tech Savvy
- 2 year trade associate degree
- 4 year college degree