Customer Service Support Consultant (Redwood City, CA)

Overview

SHIFTMobility speaks automotive and drives connectivity – our innovative Automotive Cloud Platform offers connected services to seamlessly integrate data from vehicles, repair shops, parts suppliers, and manufacturers into innovative mobile solutions and communication hubs.

Responsibilities

• Fluent in SHIFTMobility’s core business, market segment, products and vision
• Deep understanding of support methodology and framework
• Post-sale account management and engagement
• Write technical FAQs and “how-to” instructions for all
• Create/manage product videos
• Follow pre-sales and post-sales closures proactively
• Manage SHIFTMobility University (e-learning hub)
• Promptly address customer issues via phone, email and in-house ticketing system
• Host monthly webinars on new product features
• Host weekly training webinars on key product features
• Aim for high customer satisfaction with excellent service

Key Benefits

• Competitive salary
• fast paced and fun environment

Personal Attributes

• Passionate about cars
• Love meeting and talking to people
• Good at articulating solutions to problems
• Enthusiastic writing, creating, optimizing

Qualifications

Minimum

• 1+ years customer service experience
• Proficient in:
  • MS Office
  • Excel
  • CRM
  • WebEx, JoinME, GoTo meeting or similar video conference experience a plus
  • iOS and Android applications
• Self-starter with initiative and drive
• Goal oriented
• Always optimizing
• Excellent customer service and communication skills
• Track record of exceeding objectives set by management
• High School Diploma preferred
• Strong interpersonal skills, strong EQ
• Basic understanding of the tools and technology associated with automobile repair
• Automotive industry experience a plus
• Tech Savvy
• 2 year trade associate degree
• 4 year college degree