Customer Service Support Consultant (Redwood City, CA)

Overview

SHIFTMobility speaks automotive and drives connectivity – our innovative telematics platform revolutionizes the way car service is performed and parts are purchased. Built specifically for the automotive industry, our technology vertically integrates manufacturers, distributors, repair centers, and vehicles on a common platform – enabling organizations of any size to leverage the power of mobile connectivity to drive value, agility, commerce and deep insight at the speed of now. This Connected Service Network enables faster repairs and frictionless part commerce and is well positioned to capitalize on and support the upcoming wave of new vehicles and their corresponding technologies.

Responsibilities

• Understand SHIFTMobility’s core business, market segment and vision
• Understand support methodology and framework
• Have deep understanding of the products and customers’ needs
• Write technical FAQ and how-to instructions on the products
• Follow sales closures proactively and reach out to customers to offer support services
• Promptly address customer issues via phone, email, and our ticketing system
• Host monthly webinars on new product features
• Host weekly training webinars on key product features
• Aim for high customer satisfaction with excellent service

Key Benefits

• Competitive salary
• Corporate performance bonus
• Open, fast paced, and fun environment

Personal Attributes

• Love cars
• Love meeting/talking to people
• Love articulating solutions to problems
• Love customers
• Love writing
• Love working in a Silicon Valley based startup

Qualifications

Minimum

• 1+ years customer service experience
• Proficient in:
  • MS Office
  • CRM
  • WebEx, JoinME, GoTo meeting
  • iOS and Android applications
• Self-starter with initiative and drive
• Excellent customer service and communication skills
• Track record of exceeding objectives
• High School Diploma preferred
• Strong interpersonal skills
• Basic understanding of the tools and technology associated with automobile repair
• Automotive industry experience
• Tech Savvy
• 2 year trade associate degree
• 4 year college degree

If interested, please contact us at:  jobs@shiftmobility.com